I accidentally tried using my EasyDisk in Windows 98SE without installing the EasyDisk Driver first. If you have already inserted the EasyDisk before installing the Win 98 drivers your computer has already seen new hardware but was unable to identify the EasyDisk. You will need to perform the procedure below. a. From the control panel, open up your device manager. In the list of devices look for every reference to USB in the hardware list. You will need to manually delete each and every instance of USB from your list. You will see something like USB Root Hub, USBIntel...(chipset), etc etc. Delete Root Hub first then the rest. This will erase all USB drivers previous installed in the system. b. Reboot your computer and Windows 98 will automatically find all your USB ports again. Once this is done, install the EasyDisk driver from your CD Rom or from our web site. c. Once the EasyDisk Driver is installed, you will be able to insert the EasyDisk and it should work fine. I have several drives on my computer, when I install my EasyDisk, nothing comes up. How do I fix this? First enlarge "My Computer" to full screen and refresh, or you can try your EasyDisk on a different computer to see if it works properly. If the EasyDisk does not work on both computers, it could be bad. Please summit the trouble ticket and obtain a RMA number for replacement. If it works fine with the second computer, there is possibility that other USB devices in the first computer have conflicts with EasyDisk. You would need to go to the control panel, open up your device manager. In end of the list is "Universal Serial Bus controllers" and you should see devices like USB Root Hub, USBIntel...(chipset), etc etc under it. Delete Root Hub first then the rest, and the "Universal Serial Bus controllers" will disappear after that. This procedure will erase all USB drivers previous installed in the system. Reboot your computer and Windows will automatically find all your USB ports again. Once this is done, install the EasyDisk driver from your CD Rom or from our website on Windows 98SE computers, or just plug in EasyDisk on the systems with Windows ME, Windows 2000, or Windows XP OS. Once the EasyDisk Driver is installed, EasyDisk should work fine. What is required to use EasyDisk and what OS supports it? The EasyDisk has a built in USB interface. EasyDisk will work with USB 1.0, 1.1 or 2.0 ports. Currently the EasyDisk will work with Windows 98 Second Edition, Windows Millennium Edition, Windows 2000, Windows XP, Linux, and Max OS 9.0 or higher. The EasyDisk will work between all these platforms. EasyDisk currently does not have support for Windows 3.11, Windows 95, Windows NT or Windows CE. How do I make my EasyDisk bootable? Insert the driver CD which comes with your EasyDisk, also plug in the EasyDisk. Explore the driver CD, go to "Utility" folder, double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" folder again, double click "Mformat", check "Quick Format" and make sure the "Bootable" box is checked. Format the drive. Unplug it, when you plug it back in again, your EasyDisk should be bootable. Please keep in mind that after this process, all data that you have previously saved on EasyDisk will be erased. Therefore, make sure save your important files before you make your EasyDisk bootable. How do I determine what version of EasyDisk I have? Please look at the CD driver that comes with your EasyDisk. On the bottom part of the CD, if there is nothing printed other than CD content, it's EasyDisk 1.0. For the EasyDisk 2.0 or 4.0, Ver:2.0 or Ver:4.0 is printed under CD content. I have installed my EasyDisk and my computer immediately locks up. What do I do? Usually this means the USB devices you have previously installed on your PC have conflicts with EasyDisk. You would need to go to the control panel, open up your device manager. In end of the list is "Universal Serial Bus controllers" and you should see devices like USB Root Hub, USBIntel...(chipset), etc etc under it. Delete Root Hub first then the rest, and the "Universal Serial Bus controllers" will disappear after that. This procedure will erase all USB drivers previous installed in the system. Reboot your computer and Windows will automatically find all your USB ports again. Once this is done, install the EasyDisk driver from your CD Rom or from our website on Windows 98SE computers, or just plug in EasyDisk on the systems with Windows ME, Windows 2000, or Windows XP OS. Once the EasyDisk Driver is installed, EasyDisk should work fine. You can always try your EasyDisk on a different computer just to make sure it is a good drive. How do I format my EasyDisk? Insert the driver CD which comes with your EasyDisk, also plug in the EasyDisk. Explore the driver CD, go to "Utility" folder, double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" folder again, double click "Mformat", check "Quick Format" and your EasyDisk will be formatted. How do I enable the Password Feature? Insert the driver CD which comes with your EasyDisk, also plug in the EasyDisk. Explore the driver CD, go to "Utility" folder, double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" folder again, double click "Mformat", check "Quick Format" and make sure the "Enable Security" box is checked. Format the drive. Unplug it, when you plug it back in again, a key icon "passed" will appear when you access EasyDisk, double click it and key in the default password "1111", then you can start to read or write on EasyDisk. You can change the password as you please, but please make sure to memorize your new password. For any reason if you forget your new password, you have to repeat the above process to format your EasyDisk again, and as a result all files you have saved on EasyDisk previously will be deleted completely. How do I disable the Password Feature? Insert the driver, which comes with your EasyDisk, also plug in the EasyDisk. Double click the "PASSID" logo and key in "1111" default password or the new password if you have changed it from "1111". Then explore the driver CD, go to "Utility", double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" again, double click "Mformat", check "Quick Format" and make sure the "Enable Security" box stays unchecked. Format the drive. Unplug it, when you plug it back in again, the password feature is disabled. Please keep in mind that after this process, all data that you have previously save on EasyDisk will be erased. Therefore, make sure save your important files before you disable the security feature. I have forgot my password, is there any way to recover my data? No, if you forget your password, you need to reformat your EasyDisk and all data will be erased permanently. Insert the driver CD which comes with your EasyDisk, also plug in the EasyDisk. Explore the driver CD, go to "Utility" folder, double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" folder again, double click "Mformat", check "Quick Format" and your EasyDisk will be formatted. I have forgot my password, is there any way to restore my EasyDisk to its original state? Insert the driver CD which comes with your EasyDisk, also plug in the EasyDisk. Explore the driver CD, go to "Utility" folder, double click the "UDReset" file, type "Y", unplug EasyDisk, then plug it back in. Go to the "Utility" folder again, double click "Mformat", check "Quick Format" and your can choose "enable security" if you want to encrypt your EasyDisk, after format your EasyDisk will be back to it's original state. Can I use two EasyDisks at one time and copy data between the two of them? Yes, so long as the password feature is disabled on both EasyDisks. Otherwise it is recommended to use the EasyDisk one at a time and copy the data from your computer. You will not be able to copy data between the two if both have password protection enable. Does EasyDisk support Windows CE? Currently EasyDisk does not support Windows CE. We are developing the support to Win CE in the future; please check www.easydisk.com for news and updates. When I insert my EasyDisk my computer tells me new hardware has been found but I don't see any new drive icon. You may need to turn on "Auto Arrange" in "My Computer" - Your icon is probably under one of the other icons or at the bottom of your page. Or you many need to refresh your screen by using the F5 key or the refresh from the "View" section of the rule bar. I have Windows 98/SE and it does not see the EasyDisk? You need to first confirm that your USB ports are working correctly. You can check your "system devices" from the "Control Panel" and confirm that your USB ports are working, if not you need to reference/contact your motherboard or system manufacturer. Now that you know your USB ports are working, you FIRST need to install the EasyDisk driver before using the EasyDisk. This can be found on your installation diskette or can be downloaded from www.easydisk.com. Once this is done, you can reboot. I accidentally erased data or directories from my EasyDisk, can I restore them. Your computer sees EasyDisk just like any other hard drive - unless your computer is configured to have these files moved to your recycle bin, there is no way to restore deleted data. When I insert my EasyDisk my computer tells me "new hardware found" and the drive letter appears, but when I try to access the EasyDisk I am told the drive has been disconnected. Insert the EasyDisk, and before you try to access it, click on the "remove/unplug" icon in the system tray, and remove the EasyDisk. Once your computer says it is safe to remove the EasyDisk, do so and then plug it back in. The EasyDisk should function normally now. Adaptec (Roxio) Easy CD Creator and EasyDisk. There is a known compatibility issue with Easy CD Creator Deluxe, Easy CD Creator Deluxe 4.x Suite and Easy CD Creator 5.0 when using Windows 98 and/or Windows 2000.Update instructions for Easy CD Creator v4.0/4.1 Users with a USB EasyDisk: 1. Unplug the USB EasyDisk from your computer. 2. Upgrade to Easy CD Creator v4.02. Click on the following link to download: http://www.roxio.com/en/support/winupdates.html 3. Install the new version of Easy CD Creator on your system (do not attach the USB EasyDisk yet). 4. Install the EasyDisk Driver if you are using Windows 98 and reboot your computer again. 5. EasyDisk should work normally. If you continue to have problems, 1. Uninstall your Adaptec EasyCD Creator software and reboot. 2. From the control panel, remove each instance of USB and reboot 3. Your computer will "re-find" all your USB ports. 4. Install the EasyDisk driver if you are using Windows 98. 5. Plug in your EasyDisk and it should work fine. 6. Reinstall your Adaptec EasyCD Creator software. Users with Roxio EasyCD Creator 5.0 need to upgrade their software to the latest version of EasyCD Creator 5.02(314). Click here for the link to Roxio's EasyCD Creator Updates